"KODAWARI EXPERIENCE" (hereinafter referred to as "this Site") is planned and operated by Yamaguchi Asahi Broadcasting Co., Ltd. (hereinafter referred to as the "Planning and Operating Company"), and Japan Adventures Co., Ltd. (hereinafter referred to as the "Travel Company") is responsible for the solicitation, implementation, and contracting of tours. This Site offers special experience programs for international tourists visiting Japan. We deeply recognize the importance of personal information and are committed to its appropriate handling and protection in compliance with applicable laws and regulations.

1. Personal Information We Collect

 This Site may collect the following personal information from customers. This information is used to provide the Service, improve its quality, and provide customers with optimal information.

• Name

• Nationality

• Email address

• Phone number

• Passport information (when necessary for travel arrangements)

• Preferences such as travel requests, dietary restrictions, allergy information, and other requests regarding experience programs

• Payment information (credit card information, etc.; payment is processed through secure external payment services)

• Usage history and access logs of this Site

• Other information necessary for the provision of the Service that customers voluntarily provide

2. Purposes of Use

 The personal information we collect will be used for the following purposes:

• To authenticate customers and provide this Service (reservation management, implementation of experience programs, provision of related information, etc.)

• To provide information about various experience programs, campaigns, events, etc. (via email, postal mail, telephone, etc.)

• To confirm, change, cancel, and arrange reservations

• To respond to inquiries, comments, and requests

• To notify customers of important matters regarding this Service (changes to the Terms of Use, Privacy Policy, service content, etc.)

• To ensure the safe operation of this Service, prevent unauthorized use, and respond to violations of the Terms of Use

• To conduct surveys, verifications, and statistical analysis (in a format that does not identify individuals) for the purpose of improving the quality of this Service, developing new services, etc.

• To store temporary backup data

• To perform other tasks incidental to the above purposes

※Please note that if you do not provide your personal information correctly, you may not be able to use all or part of this Service. ※When personal information is jointly used with third parties based on customer consent, we will comply with applicable laws and regulations and notify or publicly announce in advance the items of personal information to be jointly used, the purposes of use, and the responsible party for management. In cases of joint use, personal information will be appropriately managed in accordance with the privacy policies of each company involved.

 

3. Provision of Personal Information to Third Parties

 We will not provide your personal information to third parties without your consent, except in the following cases:  

• When required by law

• When it is necessary to protect the life, body, or property of the customer or the public, and it is difficult to obtain the customer's consent  

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• When it is especially necessary to improve public health or promote the sound development of children, and it is difficult to obtain the customer's consent  

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• When it is necessary to cooperate with a national agency, a local government, or a person entrusted by them in carrying out the affairs prescribed by law, and obtaining the customer's consent is likely to hinder the execution of such affairs  

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• To contractors necessary for the provision of this Service and travel arrangements, such as accommodation facilities, transportation providers, and experience program providers. In such cases, we will exercise appropriate supervision over the contractors.

• In the event of a business succession due to merger, company split, business transfer, or other reasons

4. Management and Security of Personal Information

 We will appropriately manage your personal information and take technically and organizationally appropriate security measures against risks such as unauthorized access, loss, destruction, alteration, and leakage.

• Access to personal information is limited to the minimum necessary personnel, and access logs are monitored.

• Systems storing personal information have appropriate access controls and measures against unauthorized access.

• We educate our employees on the importance of personal information protection and implement training on its proper handling.

• We also appropriately supervise our contractors.

5. Cookies and Access Analysis

5.1. About Cookies 

Cookies are small text files that are stored in your browser to make your experience on this Site more comfortable. By using cookies, we may record your browsing history and input information, which can be used for purposes such as authenticating you on subsequent visits, providing information tailored to you, and delivering advertisements.

You can refuse to accept cookies or display a warning when cookies are sent by configuring your browser settings. However, if you refuse the use of cookies, some services on this Site may not function properly.

5.2. About Access Analysis

This Site uses access analysis tools such as Google Analytics to understand customer usage and improve our services. These tools collect access information using cookies, etc., but do not include personally identifiable information.

Please refer to the Google website for the Google Analytics terms of service and privacy policy.

 

6. Your Rights

 You have the following rights regarding your personal information:

• Right to Request Disclosure: The right to request disclosure of your personal information held by us.

• Right to Request Correction or Deletion: The right to request correction, addition, or deletion of your personal information if the content held by us is inaccurate.

• Right to Request Suspension of Use or Erasure: The right to request the suspension of use or provision to third parties of your personal information held by us.

• Right to Withdraw Consent: The right to withdraw your consent if you have provided your personal information based on your consent.

If you wish to exercise these rights, please contact us at the "7. Contact Information" below. We will respond appropriately in accordance with applicable laws and regulations.

7. Contact Information

Yamaguchi Asahi Broadcasting Co., Ltd. (Planning & Operating Company)
3-5-25 Chuo, Yamaguchi-shi, Yamaguchi 753-8570, Japan
TEL: +81 83-933-1129
Email: info@kodawari-experience.com

Japan Adventures Inc. (Travel Company)
1723-1 Isshiki, Hayama-machi, Miura-gun, Kanagawa 240-0111, Japan
Email: hello@japan-adventures.co

 

8. Revisions to this Policy

 This Policy may be revised without prior notice in response to changes in laws, social conditions, or changes in the content of our services. The latest version of the Privacy Policy will always be posted on this Site and will take effect from the time of posting. Please check this Policy periodically.

Last Updated: April 24, 2025